Troubleshooting

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Batteries).

The battery is inserted incorrectly: Reinsert in the correct orientation (aInserting the Batteries).

The battery tray is not latched: Latch the battery tray (aInserting the Batteries).

The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.

ON is selected for GAF/MF SETTING > PRE-AF: Turn PRE-AF off (aPRE-AF).

The batteries have been charged many times: Select BATTERY AGE to view the battery age; if the batteries are old, replace them with new batteries (aBATTERY AGE).

Insert the battery (aInserting the Batteries).

Reinsert the battery in the correct orientation (aInserting the Batteries).

Make sure that the charger is correctly plugged in (aCharging the Batteries).

Ensure that the plug adapter is correctly connected to the charger (aCharging the Batteries).

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (aInserting the Batteries).

The batteries have been charged many times: Select BATTERY AGE to view the battery age; if the batteries are old, replace them with new batteries (aBATTERY AGE). If the battery still fails to charge, contact your Fujifilm dealer (aAccessories from Fujifilm).

The memory card is full: Insert a new memory card or delete pictures (aInserting Memory Cards, aERASE).

The memory card is not formatted: Format the memory card in the camera (aFORMAT).

There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.

The memory card is damaged: Insert a new memory card (aInserting Memory Cards).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Batteries).

The camera has turned off automatically: Turn the camera on (aTurning the Camera On and Off).

You are using a third-party mount adapter: Select ON for SHOOT WITHOUT LENS (aSHOOT WITHOUT LENS).

The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (aFACE/EYE DETECTION SETTING).

The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame (aFACE/EYE DETECTION SETTING).

The subject’s face is turned away from the camera: Ask the subject to face the camera (aFACE/EYE DETECTION SETTING).

The camera is tilted: Keep the camera level.

The subject’s face is poorly lit: Shoot in bright light.

The flash is disabled: Adjust settings (aFLASH FUNCTION SETTING).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Batteries).

The camera is in bracketing or continuous mode: Select single frame mode (aThe DRIVE mode dial, aThe DRIVE Button).

The subject is not in range of the flash: Position the subject in range of the flash.

The flash window is obstructed: Hold the camera correctly.

Shutter speed is faster than the sync speed: Choose a slower shutter speed (aMode S: Shutter-Priority AE, aMode M: Manual Exposure, aFlash mode).

The lens is dirty: Clean the lens.

The lens is blocked: Keep objects away from the lens (aTaking Photographs (Mode P)).

s is displayed during shooting and the focus frame is displayed in red: Check focus before shooting (aTaking Photographs (Mode P)).

Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction. Use pixel mapping (aPIXEL MAPPING).

The camera has been used continuously at high temperatures: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off).

A temperature warning is displayed: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off).

Playback volume is too low: Adjust playback volume (aPLAYBACK VOLUME).

The microphone was obstructed: Hold the camera correctly during recording.

The speaker is obstructed: Hold the camera correctly during playback.

The camera is not properly connected: Connect the camera properly (aHDMI Output).

Input on the television is set to “TV”: Set input to “HDMI” (aHDMI Output).

The volume on the TV is too low: Use the controls on the television to adjust the volume (aHDMI Output).

The smartphone is too far away: Move the devices closer (aSmartphones and Tablets: FUJIFILM Camera Remote).

Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or cordless phones (aSmartphones and Tablets: FUJIFILM Camera Remote).

The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aSmartphones and Tablets: FUJIFILM Camera Remote).

There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aSmartphones and Tablets: FUJIFILM Camera Remote).

The image was created on another device: The camera may not be able to upload images created on other devices.

The image is a movie: Although you can select movies for upload when viewing the contents of camera memory on your smartphone, upload will take some time. For information on viewing the pictures on the camera, visit: FUJIFILM Camera Remote.

Temporary camera malfunction: Remove and reinsert the battery (aInserting the Batteries).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Batteries).

The camera is connected to a wireless LAN: End the connection.