Troubleshooting

Consult the table below should you encounter problems using your camera. If you don’t find the solution here, contact your local FUJIFILM distributor.

Power and Battery
Menus and Displays
Shooting
Playback
Connections
Wireless Transfer
Miscellaneous

Power and Battery

Problem	Solution
The camera does not turn on.	The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The battery is inserted incorrectly: Reinsert in the correct orientation (aInserting the Battery). The battery-chamber cover is not latched: Latch the battery-chamber cover (aInserting the Battery).
The monitor does not turn on.	The monitor may not turn on if the camera is turned off and then on again very quickly. Press the shutter button halfway to activate the monitor.
The battery runs down quickly.	The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture. There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth. [ON] is selected for G[AF/MF SETTING] > [PRE-AF]: Turn [PRE-AF] off (a[PRE-AF]). The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery.
The camera turns off suddenly.	The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
Charging does not start.	Reinsert the battery in the correct orientation and make sure that the charger is plugged in (aCharging the Battery, aInserting the Battery).
Charging is slow.	Charge the battery at room temperature.
The charging lamp blinks, but the battery does not charge.	There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (aInserting the Battery). The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery. If the battery still fails to charge, contact your FUJIFILM dealer (aAccessories from FUJIFILM).

Menus and Displays

Problem	Solution
Display is not in English.	Select [ENGLISH] for D[USER SETTING] > a (aChoosing a Different Language, aa).

Shooting

Problem	Solution
No picture is taken when the shutter button is pressed.	The memory card is full: Insert a new memory card or delete pictures (aInserting Memory Cards, a[ERASE]). The memory card is not formatted: Format the memory card (a[FORMAT]). There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth. The memory card is damaged: Insert a new memory card (aInserting Memory Cards). The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The camera has turned off automatically: Turn the camera on (aTurning the Camera On and Off). You are using a third-party mount adapter: Select [ON] for [SHOOT WITHOUT LENS] (a[SHOOT WITHOUT LENS]).
Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway.	Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus.	The subject is not suited to autofocus: Use focus lock or manual focus (aFocus/Exposure Lock).
No face is detected.	The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (a[FACE/EYE DETECTION SETTING]). The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame (a[FACE/EYE DETECTION SETTING]). The subject’s head is tilted or horizontal: Ask the subject to hold their head straight (a[FACE/EYE DETECTION SETTING]). The camera is tilted: Keep the camera level. The subject’s face is poorly lit: Shoot in bright light.
Wrong subject is selected.	The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face detection off and frame the picture using focus lock (aFocus/Exposure Lock).
The flash does not fire.	The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
The flash does not fully light the subject.	The subject is not in range of the flash: Position the subject in range of the flash. The flash window is obstructed: Hold the camera correctly. Shutter speed is faster than the sync speed: Choose a slower shutter speed (aMode [S]: Shutter-Priority AE, aMode [M]: Manual Exposure, aShutter speed).
Pictures are blurred.	The lens is dirty: Clean the lens (aLens Care). The lens is blocked: Keep objects away from the lens (aTaking Photographs (Mode [P])). s is displayed during shooting and the focus frame is displayed in red: Check focus before shooting (aTaking Photographs (Mode [P])).
Pictures are mottled.	Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction. Pixel mapping is required: Perform pixel mapping using H[IMAGE QUALITY SETTING] > [PIXEL MAPPING] (a[PIXEL MAPPING]). The camera has been used continuously at high temperatures or a temperature warning is displayed: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, Warning Messages and Displays).

Playback

Problem	Solution
Pictures are grainy.	The pictures were taken with a different make or model of camera.
Playback zoom is unavailable.	The pictures were created using [RESIZE] or with a different make or model of camera.
No sound in movie playback.	Playback volume is too low: Adjust playback volume (a[PLAYBACK VOLUME]). The microphone was obstructed: Hold the camera correctly during recording. The speaker is obstructed: Hold the camera correctly during playback.
Selected pictures are not deleted.	Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (a[PROTECT]).
File numbering is unexpectedly reset.	The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover (a[FRAME NO.]).

Connections

Problem	Solution
The monitor is blank.	The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (aHDMI Output).
No picture or sound on TV.	The camera is not properly connected: Connect the camera properly (aHDMI Output). Input on the television is set to “TV”: Set input to “HDMI” (aHDMI Output). The volume on the TV is too low: Use the controls on the television to adjust the volume (aHDMI Output).
Both the TV and camera monitor are blank.	The display mode selected with the [VIEW MODE] button is [EVF ONLY] + E: Put your eye to the viewfinder or use the [VIEW MODE] button to choose another display mode.
The computer does not recognize the camera.	Be sure the camera and computer are correctly connected (aConnecting to Computers via USB).
Can not transfer RAW or JPEG files to computer.	Use [MyFinePix Studio] to transfer pictures (Windows only; aConnecting to Computers via USB).

Wireless Transfer

For additional information on troubleshooting wireless connections, visit: aDigital Cameras FAQ

Problem	Solution
Problem connecting or uploading pictures to smartphone.	The smartphone is too far away: Move the devices closer (aWireless Connections: Smartphones). Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or cordless phones (aWireless Connections: Smartphones).
Can not upload images.	The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aWireless Connections: Smartphones). There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aWireless Connections: Smartphones). The current image is a movie or was created on another device and can not be uploaded to a smartphone (aWireless Connections: Smartphones).
Smartphone will not display pictures.	Select [ON] for D[CONNECTION SETTING] > [WIRELESS SETTING] > [RESIZE IMAGE FOR SMARTPHONE] H. Selecting [OFF] increases upload times for larger images; in addition, some phones may not display images over a certain size (a[WIRELESS SETTINGS]).

Problem

Solution

Problem connecting or uploading pictures to smartphone.

The smartphone is too far away: Move the devices closer (aWireless Connections: Smartphones).

Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or cordless phones (aWireless Connections: Smartphones).

Can not upload images.

The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aWireless Connections: Smartphones).

There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aWireless Connections: Smartphones).

The current image is a movie or was created on another device and can not be uploaded to a smartphone (aWireless Connections: Smartphones).

Smartphone will not display pictures.

Select [ON] for D[CONNECTION SETTING] > [WIRELESS SETTING] > [RESIZE IMAGE FOR SMARTPHONE] H. Selecting [OFF] increases upload times for larger images; in addition, some phones may not display images over a certain size (a[WIRELESS SETTINGS]).

Miscellaneous

Problem	Solution
The camera is unresponsive.	Temporary camera malfunction: Remove and reinsert the battery (aInserting the Battery). The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The camera is connected to a wireless LAN: End the connection. The controls are locked: Press and hold the [MENU/OK] button to unlock the controls (aControl Lock). Tethered shooting is in progress: Camera controls can not be used while tethered shooting is in progress. Choose a different operating mode (a[PC SHOOT MODE]).
The camera does not function as expected.	Remove and reinsert the battery (aInserting the Battery). If the problem persists, contact your FUJIFILM dealer.
No sound.	Adjust the volume (aThe Setup Menus ([SOUND SETTING])).
The EVF does not turn on.	The EVF is not correctly attached: Slide the EVF on until it clicks into place (aThe Viewfinder).