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Troubleshooting

Consult the table below should you encounter problems using your camera. If you don't find the solution here, contact your local Fujifilm distributor.

Power and Battery

Problem Solution
The camera does not turn on.
The monitor does not turn on. The monitor may not turn on if the camera is turned off and then on again very quickly. Keep the shutter button pressed halfway until the monitor activates.
The battery runs down quickly.
  • The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.
  • There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.
  • ON is selected for GAF/MF SETTING > PRE-AF: Turn PRE-AF off (aPRE-AF).
  • The battery have been charged many times: The battery has reached the end of its charging life. Purchase a new battery.
The camera turns off suddenly. The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
Charging does not start (USB).
Charging does not start (battery charger).
  • Insert the battery.
  • Reinsert the battery in the correct orientation.
  • Make sure that the charger is correctly plugged in.
  • Ensure that the plug adapter is correctly connected to the charger.
Charging is slow. Charge the battery at room temperature.
The indicator lamp blinks, but the battery does not charge.
  • There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (aInserting the Battery and a Memory Card).
  • The battery have been charged many times: The battery has reached the end of its charging life. Purchase a new battery. If the battery still fails to charge, contact your Fujifilm dealer (aAccessories from Fujifilm).
The power supply icon is not displayed. Confirm that ON is selected for USB POWER SUPPLY SETTING (aUSB POWER SUPPLY SETTING)
Problem Solution
Display is not in English. Select ENGLISH for DUSER SETTING > Qa (aChoosing a Different Language, aQa).

Shooting

Problem Solution
No picture is taken when the shutter button is pressed.
Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway. Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus. The subject is not suited to autofocus: Use focus lock or manual focus (aFocus/Exposure Lock).
No panorama is recorded when the shutter button is pressed. The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off (aThe Indicator Lamp).
No face is detected.
  • The subject's face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (aFACE/EYE DETECTION SETTING).
  • The subject's face occupies only a small area of the frame: Change the composition so that the subject's face occupies a larger area of the frame (aFACE/EYE DETECTION SETTING).
  • The subject's face is turned away from the camera: Ask the subject to face the camera (aFACE/EYE DETECTION SETTING).
  • The camera is tilted: Keep the camera level.
  • The subject's face is poorly lit: Shoot in bright light.
The flash does not fire.
Some flash modes are not available. OFF is selected for SOUND & FLASH: Select ON (aSOUND & FLASH).
The flash does not fully light the subject.
Pictures are blurred.
Pictures are mottled.

  • Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction. * Use pixel mapping (aPIXEL MAPPING).

    * X-rays, cosmic rays, and other forms of radiation interacting with the image sensor may cause bright spots of various colors such as white, red, and blue. Pixel mapping helps reduce the occurrence of such bright spots.

  • The camera has been used continuously at high temperatures: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, aTemperature warning).
  • A temperature warning is displayed: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, aTemperature warning).

Playback

Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom is unavailable. The pictures were created using RESIZE or with a different make or model of camera.
No sound in movie playback.
  • Playback volume is too low: Adjust playback volume (aPLAYBACK VOLUME).
  • The microphone was obstructed: Hold the camera correctly during recording.
  • The speaker is obstructed: Hold the camera correctly during playback.
  • OFF is selected for SOUND & FLASH: Select ON (aSOUND & FLASH).
Selected pictures are not deleted. Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (aPROTECT).
Pictures remain after ERASE > ALL FRAMES is selected.
File numbering is unexpectedly reset. The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover(aFRAME NO.).

Connections

Problem Solution
The monitor is blank. The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (aConnecting to HDMI Devices).
Both the TV and camera monitor are blank. Q EVF ONLY + E is selected for VIEW MODE SETTING: Put your eye to the viewfinder or choose a different VIEW MODE SETTING option (aChoosing a Display Mode).
No picture or sound on TV.
  • The camera is not properly connected: Connect the camera properly (aHDMI Output).
  • Input on the television is set to “TV”: Set input to “HDMI” (aHDMI Output).
  • The volume on the TV is too low: Use the controls on the television to adjust the volume (aHDMI Output).
The computer does not recognize the camera. Be sure the camera and computer are correctly connected (aConnecting via USB).
FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera. Check the option selected for CONNECTION MODE on the camera. Select USB RAW CONV./BACKUP RESTORE before connecting the USB cable (aConverting RAW Images: FUJIFILM X RAW STUDIO, aBacking up and Restoring Camera Settings (FUJIFILM X Acquire)).
Cannot connect to iPhones or iPads. ON is selected for USB POWER SUPPLY SETTING. Select OFF when the camera is connected via a Lightning connection to a device that do not supply power (aUSB POWER SUPPLY SETTING).
Cannot connect to smartphone. Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aConnecting to Smartphones).

Wireless Transfer

For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ

Problem Solution

Cannot connect to smartphone.

The camera is slow to connect or upload pictures to the smartphone.

Upload fails or is interrupted.
Cannot upload images.
  • The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aSmartphones and Tablets: FUJIFILM Camera Remote).
  • There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aSmartphones and Tablets: FUJIFILM Camera Remote).
  • The image was created on another device: The camera may not be able to upload images created on other devices.
  • The image is a movie: Uploading movies takes some time. In addition, smartphones may not accept upload of movies in formats they do not support.
Smartphone will not display pictures. Select ON for Bluetooth/SMARTPHONE SETTING > RESIZE IMAGE FOR SMARTPHONE H. Selecting OFF increases upload times for larger images; in addition, some phones may not display images over a certain size (aBluetooth/SMARTPHONE SETTING).

Miscellaneous

Problem Solution
The camera is unresponsive.
The camera does not function as expected. Remove and reinsert the battery (aInserting the Battery and a Memory Card). If the problem persists, contact your Fujifilm dealer.
Motion in the viewfinder or monitor appears jerky rather than smooth. When NORMAL is selected for PERFORMANCE, the frame rate will drop if no operations are performed for a set period. The normal frame rate will be restored after you operate camera controls (aPERFORMANCE).
No sound.
Pressing the Q button does not display the quick menu. TTL-LOCK is active: End TTL-LOCK (aTTL-LOCK MODE).