Troubleshooting
Consult the table below should you encounter problems using your camera. If you don't find the solution here, contact your local Fujifilm distributor.
Power and Battery
Problem | Solution |
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The camera does not turn on. |
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The monitor does not turn on. | The monitor may not turn on if the camera is turned off and then on again very quickly. Keep the shutter button pressed halfway until the monitor activates. |
The battery runs down quickly. |
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The camera turns off suddenly. | The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). |
Charging does not start (USB). |
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Charging does not start (battery charger). |
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Charging is slow. | Charge the battery at room temperature. |
The indicator lamp blinks, but the battery does not charge. |
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The power supply icon is not displayed. | Confirm that [ON] is selected for [USB POWER SUPPLY SETTING] (a[USB POWER SUPPLY SETTING]) |
Menus and Displays
Problem | Solution |
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Display is not in English. | Select [ENGLISH] for D[USER SETTING] > Qa (aChoosing a Different Language, aQa). |
Shooting
Problem | Solution |
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No picture is taken when the shutter button is pressed. |
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Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway. | Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected. |
The camera does not focus. | The subject is not suited to autofocus: Use focus lock or manual focus (aFocus/Exposure Lock). |
No panorama is recorded when the shutter button is pressed. | The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off (aThe Indicator Lamp). |
No face is detected. |
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The flash does not fire. |
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Some flash modes are not available. | [OFF] is selected for [SOUND & FLASH]: Select [ON] (a[SOUND & FLASH]). |
The flash does not fully light the subject. |
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Pictures are blurred. |
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Pictures are mottled. |
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Playback
Problem | Solution |
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Pictures are grainy. | The pictures were taken with a different make or model of camera. |
Playback zoom is unavailable. | The pictures were created using [RESIZE] or with a different make or model of camera. |
No sound in movie playback. |
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Selected pictures are not deleted. | Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (a[PROTECT]). |
Pictures remain after [ERASE] > [ALL FRAMES] is selected. | |
File numbering is unexpectedly reset. | The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover(a[FRAME NO.]). |
Connections
Problem | Solution |
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The monitor is blank. | The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (aConnecting to HDMI Devices). |
Both the TV and camera monitor are blank. | Q [EVF ONLY] + E is selected for [VIEW MODE SETTING]: Put your eye to the viewfinder or choose a different [VIEW MODE SETTING] option (aChoosing a Display Mode). |
No picture or sound on TV. |
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The computer does not recognize the camera. | Be sure the camera and computer are correctly connected (aConnecting via USB). |
FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera. | Check the option selected for [CONNECTION MODE] on the camera. Select [USB RAW CONV./BACKUP RESTORE] before connecting the USB cable (aConverting RAW Images: FUJIFILM X RAW STUDIO, aBacking up and Restoring Camera Settings (FUJIFILM X Acquire)). |
Cannot connect to iPhones or iPads. | [ON] is selected for [USB POWER SUPPLY SETTING]. Select [OFF] when the camera is connected via a Lightning connection to a device that do not supply power (a[USB POWER SUPPLY SETTING]). |
Cannot connect to smartphone. | Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aConnecting to Smartphones ). |
Wireless Transfer
For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ
Problem | Solution |
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Cannot connect to smartphone. The camera is slow to connect or upload pictures to the smartphone. Upload fails or is interrupted. |
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Cannot upload images. |
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Smartphone will not display pictures. | Select [ON] for [Bluetooth/SMARTPHONE SETTING] > [RESIZE IMAGE FOR SMARTPHONE] H. Selecting [OFF] increases upload times for larger images; in addition, some phones may not display images over a certain size (a[Bluetooth/SMARTPHONE SETTING]). |
Miscellaneous
Problem | Solution |
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The camera is unresponsive. |
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The camera does not function as expected. | Remove and reinsert the battery (aInserting the Battery and a Memory Card). If the problem persists, contact your Fujifilm dealer. |
Motion in the viewfinder or monitor appears jerky rather than smooth. | When [NORMAL] is selected for [PERFORMANCE], the frame rate will drop if no operations are performed for a set period. The normal frame rate will be restored after you operate camera controls (a[PERFORMANCE]). |
No sound. |
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Pressing the [Q] button does not display the quick menu. | [TTL-LOCK] is active: End TTL-LOCK (a[TTL-LOCK MODE]). |