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Troubleshooting

Consult the table below should you encounter problems using your camera. If you don’t find the solution here, contact your local Fujifilm distributor.

Power and Battery

Problem Solution
The camera does not turn on.
  • The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
  • The battery is inserted incorrectly: Reinsert in the correct orientation (aInserting the Battery).
  • The battery-chamber cover is not latched: Latch the battery-chamber cover (aInserting the Battery).
The monitor does not turn on. The monitor may not turn on if the camera is turned off and then on again very quickly. Keep the shutter button pressed halfway until the monitor activates.
The battery runs down quickly.
  • The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.
  • There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.
  • [ON] is selected for G[AF/MF SETTING] > [PRE-AF]: Turn [PRE-AF] off (a[PRE-AF]).
  • The battery have been charged many times: The battery has reached the end of its charging life. Purchase a new battery.
The camera turns off suddenly. The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
Charging does not start (USB).
Charging does not start (battery charger).
  • Insert the battery.
  • Reinsert the battery in the correct orientation.
  • Make sure that the charger is correctly plugged in.
  • Ensure that the plug adapter is correctly connected to the charger.
Charging is slow. Charge the battery at room temperature.
The indicator lamp blinks, but the battery does not charge.
  • There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (aInserting the Battery).
  • The battery have been charged many times: The battery has reached the end of its charging life. Purchase a new battery. If the battery still fails to charge, contact your Fujifilm dealer (aAccessories from Fujifilm).
The external power source icon is not displayed. Confirm that [ON] is selected for [USB POWER SUPPLY SETTING] (a[USB POWER SUPPLY SETTING])
Problem Solution
Display is not in English. Select [ENGLISH] for D[USER SETTING] > Qa (aChoosing a Different Language, aQa).

Shooting

Problem Solution
No picture is taken when the shutter button is pressed.
  • The memory card is full: Insert a new memory card or delete pictures (aInserting Memory Cards, a[ERASE]).
  • The memory card is not formatted: Format the memory card in the camera (a[FORMAT]).
  • There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.
  • The memory card is damaged: Insert a new memory card (aInserting Memory Cards).
  • The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
  • The camera has turned off automatically: Turn the camera on (aTurning the Camera On and Off).
  • You are using a third-party mount adapter: Select [ON] for [SHOOT WITHOUT LENS] (a[SHOOT WITHOUT LENS]).
Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway. Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus. The subject is not suited to autofocus: Use focus lock or manual focus (aFocus/Exposure Lock).
No face is detected.
  • The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (a[FACE/EYE DETECTION SETTING]).
  • The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame (a[FACE/EYE DETECTION SETTING]).
  • The subject’s face is turned away from the camera: Ask the subject to face the camera (a[FACE/EYE DETECTION SETTING]).
  • The camera is tilted: Keep the camera level.
  • The subject’s face is poorly lit: Shoot in bright light.
The flash does not fire.
The flash does not fully light the subject.
Pictures are blurred.
Pictures are mottled.

  • Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction. * Use pixel mapping (a[PIXEL MAPPING]).

    * X-rays, cosmic rays, and other forms of radiation interacting with the image sensor may cause bright spots of various colors such as white, red, and blue. Pixel mapping helps reduce the occurrence of such bright spots.

  • The camera has been used continuously at high temperatures: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off).
  • A temperature warning is displayed: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off).

Playback

Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom is unavailable. The pictures were created using [RESIZE] or with a different make or model of camera.
No sound in movie playback.
  • Playback volume is too low: Adjust playback volume (a[PLAYBACK VOLUME]).
  • The microphone was obstructed: Hold the camera correctly during recording.
  • The speaker is obstructed: Hold the camera correctly during playback.
Selected pictures are not deleted. Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (a[PROTECT]).
Pictures remain after [ERASE] > [ALL FRAMES] is selected.
File numbering is unexpectedly reset. The battery tray or a memory card was removed while the camera was on. Turn the camera off before removing the battery tray or memory cards (a[FRAME NO.]).

Connections

Problem Solution
The computer does not recognize the camera. Be sure the camera and computer are correctly connected (aConnecting via USB).
FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera. Check the option selected for [PC CONNECTION MODE] on the camera. Select [USB RAW CONV./BACKUP RESTORE] before connecting the USB cable (aConverting RAW Images: FUJIFILM X RAW STUDIO, Backing up and Restoring Camera Settings (FUJIFILM X Acquire)).
Cannot connect to iPhones or iPads. [ON] is selected for [USB POWER SUPPLY SETTING]. Select [OFF] when the camera is connected via a Lightning connection to a device that do not supply power (a[USB POWER SUPPLY SETTING]).
Cannot connect to smartphone. Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aConnecting to Smartphones).

Wireless Transfer

For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ

Problem Solution

Cannot connect to smartphone.

The camera is slow to connect or upload pictures to the smartphone.

Upload fails or is interrupted.
Cannot upload images.
  • The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aSmartphones and Tablets: FUJIFILM Camera Remote).
  • There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aSmartphones and Tablets: FUJIFILM Camera Remote).
  • The image was created on another device: The camera may not be able to upload images created on other devices.
  • The image is a movie: Although you can select movies for upload when viewing the contents of camera memory on your smartphone, upload will take some time. For information on viewing the pictures on the camera, visit: FUJIFILM Camera Remote.
Smartphone will not display pictures. Select [ON] for [Bluetooth/SMARTPHONE SETTING] > [RESIZE IMAGE FOR SMARTPHONE] H. Selecting [OFF] increases upload times for larger images; in addition, some phones may not display images over a certain size (a[Bluetooth/SMARTPHONE SETTING]).

Miscellaneous

Problem Solution
The camera is unresponsive.
The camera does not function as expected. Remove and reinsert the battery (aInserting the Battery). If the problem persists, contact your Fujifilm dealer.
Motion in the viewfinder or monitor appears jerky rather than smooth. When [NORMAL] is selected for [PERFORMANCE], the frame rate will drop if no operations are performed for a set period. The normal frame rate will be restored after you operate camera controls (a[PERFORMANCE]).
No sound. Adjust the volume (aThe Setup Menus ([SOUND SETTING])).
Pressing the [Q] button does not display the quick menu. [TTL-LOCK] is active: End TTL-LOCK (a[TTL-LOCK MODE]).