Troubleshooting
Consult the table below should you encounter problems using your camera. If you don’t find the solution here, contact your local Fujifilm distributor.
Wired Connections
Problem | Solution |
---|---|
The computer does not recognize the camera. | Be sure the camera and computer are correctly connected (aConnecting the Camera and Computer). |
FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera. | Check camera settings. If the camera is connected via USB, be sure 5: USB RAW CONV./BACKUP RESTORE is chosen for SELECT CONNECTION SETTING (aRAW Processing, aSaving and Loading Settings). |
Cannot connect to iPhones or iPads. | POWER SUPPLY ON/COMM OFF is selected for USB POWER SUPPLY/COMM SETTING. Select POWER SUPPLY OFF/COMM ON when the camera is connected via a Lightning connection to a device that do not supply power (aFor Customers Using iOS). |
Cannot connect to smartphone. | Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aCopying Pictures to a Smartphone). |
Wireless Transfer
For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ
Problem | Solution |
---|---|
Cannot connect to smartphone. The camera is slow to connect or upload pictures to the smartphone. Upload fails or is interrupted. |
|
Cannot upload images. |
|
Smartphone will not display pictures. | Select ON for Bluetooth/SMARTPHONE SETTING > RESIZE IMAGE FOR SMARTPHONE. Selecting OFF increases upload times for larger images; in addition, some phones may not display images over a certain size (aRESIZE IMAGE FOR SMARTPHONE). |
Remote Movie Recording
Problem | Solution |
---|---|
The remote recording display does not appear in the browser. |
|
The browser is slow to update the view through the camera lens. |
|
The browser does not display the same menus or other text as the camera. | Automatic translation is enabled in the browser: Disable automatic translation. |
The computer or tablet cannot connect to the camera via HTTPS. |
|
The computer or tablet cannot connect to multiple cameras via HTTPS. | Root certificates for some cameras have not been installed on the computer or tablet: Install root certificates for all cameras (aConnecting via HTTPS). |
A second or subsequent camera cannot be connected from a QR code. |
|