Troubleshooting

Consult the table below should you encounter problems using your camera. If you don't find the solution here, contact your local Fujifilm distributor.

Power and Battery
Menus and Displays
Shooting
Playback
Connections
Wireless Transfer
Miscellaneous

Power and Battery

Problem	Solution
The camera does not turn on.	The battery was not charged before first use: The battery is not charged at shipment. Charge the battery before first use (aCharging the Battery). The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The battery is inserted incorrectly: Reinsert in the correct orientation (aInserting the Battery and a Memory Card). The battery-chamber cover is not latched: Latch the battery-chamber cover (aInserting the Battery and a Memory Card).
The monitor does not turn on.	The monitor may not turn on if the camera is turned off and then on again very quickly. Keep the shutter button pressed halfway until the monitor activates.
The battery runs down quickly.	The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture. There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth. [ON] is selected for G[AF/MF SETTING] > [PRE-AF]: Turn [PRE-AF] off (a[PRE-AF]). The camera is in [AUTO] mode: To extend battery endurance, we recommend that you choose a different mode (aChoosing a Shooting Mode). The battery have been charged many times: Select [BATTERY AGE] to view the battery age; if the battery is old, replace it with a new battery (a[BATTERY AGE]).
The camera turns off suddenly.	The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
The camera does not turn off.	The camera may be busy. Check the indicator lamp (aThe Indicator Lamp).
Charging does not start.	Make sure that the AC power adapter is correctly plugged in (aCharging the Battery). Ensure that the plug adapter is correctly connected to the AC power adapter (aCharging the Battery). The battery has not been recharged for an extended period: If the battery has not been charged for an extended period, charging will be disabled to ensure safety. Replace it with a new battery.
Charging does not start (USB).	Insert the camera battery(aInserting the Battery and a Memory Card). Reinsert the camera battery in the correct orientation (aInserting the Battery and a Memory Card). Confirm that the camera is connected to the computer (aCharging the Battery). If the computer is off or in sleep mode, turn on or wake the computer and disconnect and reconnect the USB cable (aCharging the Battery).
Charging does not start (battery charger).	Insert the battery. Reinsert the battery in the correct orientation. The AC adapter is not correctly connected to the charger: Check that adapter is correctly connected to the charger.
Charging is slow.	Charge the battery at room temperature.
The indicator lamp blinks, but the battery does not charge.	There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (aInserting the Battery and a Memory Card). The battery has been charged many times: Select [BATTERY AGE] to view the battery age; if the battery is old, replace it with a new battery (a[BATTERY AGE]). If the battery still fails to charge, contact your Fujifilm dealer (aAccessories from Fujifilm).
The power supply icon is not displayed.	Confirm that [POWER SUPPLY ON/COMM OFF] is selected for [USB POWER SUPPLY/COMM SETTING] (a[USB POWER SUPPLY/COMM SETTING] ).

Menus and Displays

Problem	Solution
Display is not in English.	Select [ENGLISH] for D[USER SETTING] > Qa (aChoosing a Different Language, aQa).

Shooting

Problem	Solution
No picture is taken when the shutter button is pressed.	The memory card is full: Insert a new memory card or delete pictures (aInserting the Battery and a Memory Card, a[ERASE]). The memory card is not formatted: Format the memory card in the camera (a[FORMAT]). There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth. The memory card is damaged: Insert a new memory card (aInserting the Battery and a Memory Card). The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The camera has turned off automatically: Turn the camera on (aTurning the Camera On and Off). You are using a third-party mount adapter: Select [ON] for [SHOOT WITHOUT LENS] (a[SHOOT WITHOUT LENS]).
Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway.	Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus.	The subject is not suited to autofocus: Use focus lock or manual focus (aFocus/Exposure Lock). The focus area is too small for the intended subject: Increase the size of the focus area by a couple of steps (aThe Focus-Point Display).
No panorama is recorded when the shutter button is pressed.	The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off (aThe Indicator Lamp).
No face is detected.	The subject's face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (ag[FACE/EYE DETECTION SETTING]). The subject's face occupies only a small area of the frame: Change the composition so that the subject's face occupies a larger area of the frame (ag[FACE/EYE DETECTION SETTING]). The subject's face is turned away from the camera: Ask the subject to face the camera (ag[FACE/EYE DETECTION SETTING]). g[FACE/EYE DETECTION SETTING] is off: Turn g[FACE/EYE DETECTION SETTING] on (ag[FACE/EYE DETECTION SETTING]). The camera is tilted: Keep the camera level. The subject's face is poorly lit: Shoot in better light.
No subject is detected.	The subject is partially hidden: Choose a vantage point where you can see as much of the subject as possible (a[SUBJECT DETECTION SETTING]). The subject occupies only a small portion of the frame: Get closer to your subject so it occupies more of the frame (a[SUBJECT DETECTION SETTING]). [OFF] is selected for [SUBJECT DETECTION SETTING]: Select [SUBJECT DETECTION ON] (a[SUBJECT DETECTION SETTING]). The subject is poorly lit: Shoot in better light.
The flash does not fire.	The flash is disabled: Adjust settings (a[FLASH FUNCTION SETTING]). The electronic shutter is enabled: Choose a [SHUTTER TYPE] that does not use the electronic shutter (a[SHUTTER TYPE]). The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The camera is in bracketing or continuous mode: Select single frame mode (aI (Drive) Button). The flash is lowered: Raise the flash (aFlash Photography).
Some flash modes are not available.	[OFF] is selected for [SOUND & FLASH]: Select [ON] (a[SOUND & FLASH]).
The flash does not fully light the subject.	The subject is not in range of the flash: Position the subject in range of the flash. The flash window is obstructed: Hold the camera correctly. Shutter speed is faster than the sync speed: Choose a slower shutter speed (aShutter-Priority AE ([S]), aManual Exposure ([M]), aSync contact ).
Pictures are blurred.	The lens is dirty: Clean the lens. The lens is blocked: Keep objects away from the lens (aTaking Photographs). s is displayed during shooting and the focus frame is displayed in red: Check focus before shooting (aTaking Photographs).
Pictures are mottled.	Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction. ^* Use pixel mapping (a[PIXEL MAPPING]). * X-rays, cosmic rays, and other forms of radiation interacting with the image sensor may cause bright spots of various colors such as white, red, and blue. Pixel mapping helps reduce the occurrence of such bright spots. The camera has been used continuously at high temperatures: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, aTemperature warning). A temperature warning is displayed: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, aTemperature warning).

Playback

Problem	Solution
Pictures are grainy.	The pictures were taken with a different make or model of camera.
Playback zoom is unavailable.	The pictures were created using [RESIZE] or with a different make or model of camera.
No sound in movie playback.	Playback volume is too low: Adjust playback volume (a[PLAYBACK VOLUME]). The microphone was obstructed: Hold the camera correctly during recording. The speaker is obstructed: Hold the camera correctly during playback. [OFF] is selected for [SOUND & FLASH]: Select [ON] (a[SOUND & FLASH]).
Selected pictures are not deleted.	Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (a[PROTECT]).
Pictures remain after [ERASE] > [ALL FRAMES] is selected.
File numbering is unexpectedly reset.	The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover(a[FRAME NO.]).

Connections

Problem	Solution
The monitor is blank.	The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (aHDMI Output).
Both the TV and camera monitor are blank.	Q [EVF ONLY] + E is selected for [VIEW MODE SETTING]: Put your eye to the viewfinder or choose a different [VIEW MODE SETTING] option (aChoosing a Display Mode).
No picture or sound on TV.	The camera is not properly connected: Connect the camera properly (aHDMI Output). Input on the television is set to “TV”: Set input to “HDMI” (aHDMI Output). The volume on the TV is too low: Use the controls on the television to adjust the volume (aHDMI Output).
The computer does not recognize the camera.	Be sure the camera and computer are correctly connected (aConnecting the Camera and Computer).
FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera.	Check the option selected for [CONNECTION MODE] on the camera. Select [USB RAW CONV./BACKUP RESTORE] before connecting the USB cable (a[CONNECTION MODE]).
Cannot connect to iPhones or iPads.	[POWER SUPPLY ON/COMM OFF] is selected for [USB POWER SUPPLY/COMM SETTING]. Select [POWER SUPPLY OFF/COMM ON] when the camera is connected via a Lightning connection to a device that do not supply power (a[USB POWER SUPPLY/COMM SETTING]).
Cannot connect to smartphone.	Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aCopying Pictures to a Smartphone).

Wireless Transfer

For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ

Problem	Solution
Cannot connect to smartphone. The camera is slow to connect or upload pictures to the smartphone. Upload fails or is interrupted.	The smartphone is too far away: Move the devices closer (aConnecting to Smartphones (Bluetooth)). Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or cordless phones (aConnecting to Smartphones (Bluetooth)).
Cannot upload images.	The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aConnecting to Smartphones (Bluetooth)). There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aConnecting to Smartphones (Bluetooth)). The image was created on another device: The camera may not be able to upload images created on other devices. The image is a movie: Uploading movies takes some time. In addition, smartphones may not accept upload of movies in formats they do not support.
Smartphone will not display pictures.	Select [ON] for [Bluetooth/SMARTPHONE SETTING] > [RESIZE IMAGE FOR SMARTPHONE]. Selecting [OFF] increases upload times for larger images; in addition, some phones may not display images over a certain size (a[RESIZE IMAGE FOR SMARTPHONE]).

Problem

Solution

Cannot connect to smartphone.

The camera is slow to connect or upload pictures to the smartphone.

Upload fails or is interrupted.

The smartphone is too far away: Move the devices closer (aConnecting to Smartphones (Bluetooth)).
Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or cordless phones (aConnecting to Smartphones (Bluetooth)).

Cannot upload images.

The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aConnecting to Smartphones (Bluetooth)).
There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aConnecting to Smartphones (Bluetooth)).
The image was created on another device: The camera may not be able to upload images created on other devices.
The image is a movie: Uploading movies takes some time. In addition, smartphones may not accept upload of movies in formats they do not support.

Smartphone will not display pictures.

Select [ON] for [Bluetooth/SMARTPHONE SETTING] > [RESIZE IMAGE FOR SMARTPHONE]. Selecting [OFF] increases upload times for larger images; in addition, some phones may not display images over a certain size (a[RESIZE IMAGE FOR SMARTPHONE]).

Miscellaneous

Problem	Solution
The camera is unresponsive.	Temporary camera malfunction: Remove and reinsert the battery (aInserting the Battery and a Memory Card). The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). The camera is connected to a wireless LAN: End the connection. The controls are locked: Press and hold the [MENU/OK] button to unlock the controls (aThe Electronic Viewfinder, aThe LCD Monitor).
The camera does not function as expected.	Remove and reinsert the battery (aInserting the Battery and a Memory Card). If the problem persists, contact your Fujifilm dealer.
No sound.	Adjust the volume (a[SOUND SETTING]). [OFF] is selected for [SOUND & FLASH]: Select [ON] (a[SOUND & FLASH]).
Pressing the [Q] button does not display the quick menu.	[TTL-LOCK] is active: End TTL-LOCK (a[TTL-LOCK MODE]).