Troubleshooting
Consult the table below should you encounter problems using your camera. If you don't find the solution here, contact your local Fujifilm distributor.
Troubleshooting information for network/USB features is available at:
Power and Battery
Problem | Solution |
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The camera does not turn on. |
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The monitor does not turn on. | The monitor may not turn on if the camera is turned off and then on again very quickly. Keep the shutter button pressed halfway until the monitor activates. |
The battery runs down quickly. |
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The camera turns off suddenly. | The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery). |
The camera does not turn off. | The camera may be busy. Check the indicator lamp (aThe Indicator Lamp). |
Charging does not start. |
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Charging does not start (USB). |
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Charging does not start (battery charger). |
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Charging is slow. | Charge the battery at room temperature. |
The indicator lamp blinks, but the battery does not charge. |
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The power supply icon is not displayed. | Confirm that POWER SUPPLY ON/COMM OFF is selected for USB POWER SUPPLY/COMM SETTING. |
Menus and Displays
Problem | Solution |
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Display is not in English. | Select ENGLISH for DUSER SETTING > Qa (aChoosing a Different Language, aQa). |
Shooting
Problem | Solution |
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No picture is taken when the shutter button is pressed. |
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Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway. | Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected. |
The camera does not focus. |
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No panorama is recorded when the shutter button is pressed. | The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off (aThe Indicator Lamp). |
No face is detected. |
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No subject is detected. |
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The flash does not fire. |
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The flash does not fully light the subject. |
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Pictures are blurred. |
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Pictures are mottled. |
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Playback
Problem | Solution |
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Pictures are grainy. | The pictures were taken with a different make or model of camera. |
Playback zoom is unavailable. | The pictures were created using RESIZE or with a different make or model of camera. |
No sound in movie playback. |
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Selected pictures are not deleted. | Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (aPROTECT). |
Pictures remain after ERASE > ALL FRAMES is selected. | |
File numbering is unexpectedly reset. | The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover(aFRAME NO.). |
Connections
Problem | Solution |
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The monitor is blank. | The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (aHDMI output). |
Both the TV and camera monitor are blank. | The display mode selected with the VIEW MODE button is EVF ONLY + E: Put your eye to the viewfinder. Use the VIEW MODE button to choose another display mode (aChoosing a Display Mode). |
No picture or sound on TV. |
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Miscellaneous
Problem | Solution |
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The camera is unresponsive. |
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The camera does not function as expected. | Remove and reinsert the battery (aInserting the Battery). If the problem persists, contact your Fujifilm dealer. |
No sound. | Adjust the volume (aSOUND SETTING). |
Pressing the Q button does not display the quick menu. | TTL-LOCK is active: End TTL-LOCK (aTTL-LOCK MODE). |