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Troubleshooting

Consult the table below should you encounter problems using your camera. If you don't find the solution here, contact your local Fujifilm distributor.

Power and Battery

Power and Battery

Problem Solution
The camera does not turn on.
The battery runs down quickly.
  • When using the battery in a low-temperature environment, keep it warm in your pocket or elsewhere and install it just before shooting.
  • Adjust the brightness of the display using D[SCREEN SET-UP] > [LCD BRIGHTNESS].
  • Change the D[POWER MANAGEMENT] setting.
The camera turns off suddenly.
  • Check whether the battery is running out of power (aChecking the Battery Level).
  • When the time is set in D[POWER MANAGEMENT] > [AUTO POWER OFF], the camera will automatically turn off after that time has elapsed.
  • When the camera temperature becomes high, it will automatically turn off (a[AUTO POWER OFF TEMP.]).
The camera does not turn off. Check the indicator lamp (aThe Indicator Lamp).

Charging

Problem Solution
Charging does not start (USB).
  • Charging will not start when the camera is turned on. Turn off the power.
  • Charging will not start when the battery is fully charged.
  • Check the connection status of your computer, USB cables, and the camera.
  • When charging from a computer, make sure that the computer is turned on.
  • When the battery temperature is low or high, charging will not start for safety reasons. Wait for the battery temperature to return to normal temperature before charging again.
Charging is slow.
  • When the battery temperature is low or high, charging may be slow for safety reasons. Wait for the battery temperature to return to normal temperature before charging again.
  • Use a USB PD compatible power supply with an output of 30 W or more to shorten the charging time.
The indicator lamp blinks, but the battery does not charge. Clean the terminals with a soft, dry cloth (aInserting the Battery and a Memory Card).

Power Supply

Problem Solution
The power supply icon is not displayed. Confirm that [POWER SUPPLY ON/COMM OFF] is selected for [USB POWER SUPPLY/COMM SETTING].
Problem Solution
Display is not in English. Select [ENGLISH] for D[USER SETTING] > Qa (aChoosing a Different Language, aQa).

Shooting

Basic Photography

Problem Solution
No picture is taken when the shutter button is pressed.
  • Check whether the storage media is set correctly.
  • Check whether the write-protect switch on the memory card is not set to the lock position.
  • Check the free space on the storage media.
  • Select [ON] for D[BUTTON/DIAL SETTING] > [SHOOT WITHOUT CARD] when shooting without a memory card.

Movie Recording

Problem Solution
Video recording ended unexpectedly. Recording may stop if the writing speed of the storage media is slow. A list of supported storage media is available on the Fujifilm website. For details, refer to “COMPATIBILITY (Cameras)”.

Face Detection

Problem Solution
No face is detected.
  • Remove the obstructions.
  • Change the composition so that the subject's face occupies a larger area of the frame.
  • Ask the subject to face the camera.
  • Select [FACE DETECTION ON] for G[AF/MF SETTING] > g[FACE/EYE DETECTION SETTING].
  • Keep the camera level.
  • Shoot in better light.

Flash

Problem Solution
The flash does not fire. Set the flash switch to N.
The flash does not fully light the subject.
  • Position the subject in range of the flash.
  • Hold the camera correctly.

Abnormalities in Pictures Taken

Problem Solution

The picture is out of focus.

The picture is blurry.
  • Set the focus mode to a mode other than manual focus.
  • Use a tripod when taking pictures. Also, it is recommended to use the self-timer shooting function.
  • When shooting handheld, hold the camera steady and gently press the shutter-release button to avoid camera shake.
  • The shutter speed may be slower in dark places. Use a faster shutter speed, increase the ISO sensitivity, or use a flash.
  • Shoot with focus and exposure locked.
The camera records images of things that do not exist, or the subject is recorded distorted.
  • Certain phenomena that are not visible to the naked eyes may be recorded in images due to the reflection of light and other circumstances.
  • The Q&A section of our website provides examples of such phenomena that may occur depending on the characteristics of the camera system and the light beams. It may be possible to control the occurrence of the phenomenon by using different shooting methods, so refer to our website.
Pictures are mottled.

This is normal and does not indicate a malfunction. *

* X-rays, cosmic rays, and other forms of radiation interacting with the image sensor may cause bright spots of various colors such as white, red, and blue.
Noise is recorded in the picture. Turn off the power for a while before using (aTurning the Camera On and Off, aTemperature warning).

Playback

Full-Frame Playback

Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom is unavailable.

Movie Playback

Problem Solution
No sound in movie playback.
  • Adjust playback volume (a[PLAYBACK VOLUME]).
  • Do not block the microphone during movie recording.
  • Do not block the speaker during playback.

Deletion

Problem Solution
Selected pictures are not deleted. Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (a[PROTECT]).
Pictures remain after [ERASE] > [ALL FRAMES] is selected.

Frame Number

Problem Solution
File numbering is unexpectedly reset. The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover (a[FRAME NO.]).

During Connection

Connecting to Computers

Problem Solution
The computer does not recognize the camera.
  • Check the USB cable and reconnect it correctly (aConnecting the Camera and Computer).
  • Set the connection mode according to your intended use in advance before connecting the camera.
  • Set the camera connection mode compatible with the application used on the computer. Also, check the settings of the application on the computer.

Wireless Transfer

For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ

Problem Solution

Cannot connect to smartphone.

The camera is slow to connect or upload pictures to the smartphone.

Upload fails or is interrupted.
Cannot upload images.
  • The smartphone and camera can connect to only one device at a time. End the connection and try again (aConnecting to Smartphones (Bluetooth)).
  • Try connecting again. The presence of multiple smartphones can make connection difficult.
  • The camera may not be able to upload images created on other devices.
  • Uploading movies takes some time. In addition, smartphones may not accept upload of movies in formats they do not support.

Miscellaneous

Camera Operation

Problem Solution
The camera is unresponsive.
  • Remove and reinsert the battery (aInserting the Battery and a Memory Card).
  • Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
  • Check the USB or LAN connection mode.
  • Check the lighting status of the indicator lamp. If the problem persists, reinsert the battery and check whether the camera operates.
The camera does not function as expected. Remove and reinsert the battery (aInserting the Battery and a Memory Card). If the problem persists, contact your Fujifilm dealer.

Sound

Problem Solution
No sound. Adjust the volume (a[SOUND SETTING]).